Frequently Asked Questions
What exactly is an escape room?
An Escape Room is a live-action gaming experience where a group of players will enter a themed room where they must solve a series of clues and puzzles in order to escape or achieve some other established goal within a set time limit, usually 60 minutes.
Are players really locked inside?
No. Our games generally revolve around reaching goals rather than actually escaping the room. While players are instructed to stay inside the room during each game, the doors are never locked and players are free to exit should the need arise.
Are the games private?
Yes. Our games are always private and each team will have their game room entirely to themselves. Players will only play directly with people who are part of their own group. The Hall Of Shadows will never require a team to share a room or play with strangers.
Are the games family friendly?
Yes, all of our games include elements that can be enjoyed by the whole family. While some of our games do have paranormal themes, there is no gore and any minor scares are about as tame as what you would experience at Disney’s Haunted Mansion.
Can large groups play?
Each of our games has a maximum of 8 to 10 players. However, larger groups can book a special large group package where they will be allowed to split up into two groups and play two separate games at the same time while also receiving a large group discount.
Are games wheelchair accessible?
Our games are generally wheelchair accessible, however some games may have small sections where a wheelchair may limit a guests experience. Feel free to contact the Hall Of Shadows for more information on the specific game you wish to play.
Must games be booked in advance?
No, advance booking is not required. However we do strongly recommend that you book your game online prior to arrival. Walk-ins will be allowed to play when scheduling permits, but there is no way to guarantee availability without a reservation.
Must games be paid for in advance?
Players who reserve their game online must pay for their reservation on the website. Only one player will need to book to secure the reservation. Additional players may be added and pay at the door using any of our accepted payment methods.
What payment types are accepted?
Reservations made on our website can be paid via PayPal, Cash app, or a credit/debit card. Payments made in person at our location can be made using all the methods listed above plus cash, Apple/Google Pay, or Zelle. Sorry but no checks accepted.
Are customer refunds available?
All sales are final and no refunds will be available to customers unless a game is canceled by HOS staff for reasons outside of the customer’s control. Players who miss their game may reschedule one time for free. Additional schedule changes will be $10 each.
What if players arrive late?
Late players may still be admitted when scheduling allows. However, if any group arrives more than 15 minutes late for a game, they may need to reschedule their game for another time or day at no additional charge. There are no refunds for missed games.
Are phones and cameras allowed?
Players are allowed to use their phones, take pictures, record video, and live stream during their game if they wish to do so. However we do recommend that players avoid using their devices if they want a more immersive and engaging experience.