Frequently Asked Questions

What exactly is an Escape Room?

An Escape Room is a themed, live-action gaming experience where a group of players must solve a series of clues and puzzles in order to escape from the room or achieve some other established goal within a pre-determined time frame.

 

Are players really locked inside the room?

In our rooms, no. Our games generally revolve around reaching goals rather than actually escaping the room. While players are instructed stay inside the room during each game, the doors are never locked and players are free to exit should the need arise. However, exiting the room during a game without permission may result in that player not being allowed to finish their game.

 

Is there any kind or prize or reward for winning?

Just the thrill of victory, and possibly a place on our Escape Room leader board!

 

How long do the games last?

The actual gaming experience will last up to one hour. However, factoring in the pre-game presentation and the post-game wrap up, the entire experience could take up to 80 minutes.

 

How many people can play at once?

Each game can handle up to eight players at once. However, we do run our games simultaneously, so groups of up to 16 players at a time can be accommodated simply by booking both games and splitting the players between them. However, once inside their respective game rooms, the teams will have no contact with each other.

 

Can the games be played with just a single player?

Single players are allowed, however each game will be significantly more challenging for just one person to complete. There are a small number of puzzles that require two people to solve. In these instances, the player can request a staff member to enter and assist them. This staff member will not offer any hints or advise. They will simply follow the players instructions.

 

Will each group of players have the game room to themselves?

Yes. Once you book a room, no matter the number of players, that room will be entirely yours for the duration of the game. We make it a policy not to mix or combine groups of players in order to improve the overall gaming experience.

 

What if players arrive late?

Late players will be accommodated when possible. However, if a late arrival is likely to impact other scheduled games, then the group running late may lose their scheduled time slot. If that occurs, that group will be allowed to re-schedule at no additional charge. There will be no refunds for missing a game.

 

What should players bring?

No special equipment or tools are required to play. Anything a player may need will be provided within the game. We strongly suggest that guests leave items such as bags, purses, cell phones, etc in one of our free lockers, all of which include a free universal cell phone charger. Using a cell phone in any way once inside the game is not permitted.

 

Are the games wheelchair accessible?

Yes. All of our games have been constructed to accommodate wheelchair access. However, there may be certain tasks, such as reaching a high shelf or crawling under a desk, that may prove difficult for some players. If no one on a team is comfortable with carrying out a specific task, players may ask for a staff member to enter the game and assist them. This staff member will not offer any hints or advise. They will simply follow the players instructions and aid them with the specific task.