Frequently Asked Questions
Is this an escape room?
Technically yes, but our games are played both indoors and outdoors. The outdoor portion will be similar to an outdoor clue hunt while the indoor portion will be more like a traditional escape room with puzzles, hidden clues, etc. There are no separate locked rooms that players will have to deal with.
Are the games scary?
No. There are no scary or gory elements in our games. However the ghost stories that are shared may include brief, superficial descriptions of fatal accidents, brutal murders, or occult activity. Please use your own best judgement to determine whether this would be appropriate for your group.
How “real” is this experience?
All of the ghost stories shared in our mystery games are consistent with local legends that have been shared for decades. Additional theatrical and puzzle elements have been added that refer back to these stories in order to provide a more immersive and enjoyable experience.
Are the games private?
Yes. The indoor portion of all our games will be totally private and only those who are included in your reservation will be part of your game. Please remember that each game must have anywhere from 2 - 10 players present and we only run one game at a time, so please plan accordingly.
Are reservations required?
No, but online reservations are strongly recommended. Walk-in guests may be accepted when the schedule and staffing allow, however availability can never be guaranteed (especially for night games) without a reservation being made on the booking page of our website.
How are games paid for?
A non-refundable deposit of $30 will be required when a reservation is made on our website. The remaining balance will is due at the door upon arrival. This remaining balance can be paid in a either a single lump sum or in multiple transactions if players wish to pay for themselves individually.
What payment types are accepted?
Reservations made on our website require a non-refundable deposit that can be paid via PayPal, credit card, or debit card. In-person payments at our location can be made using all of the methods listed above plus cash, Apple Pay, Google Pay, the Cash App, and Zelle. No checks will be accepted.
Can a reservation be changed?
Yes, your reservation can be changed up to one hour in advance using a link provided in your confirmation email. There is no charge to reschedule your game, but there will be no refund for cancelations. Changing your group size can be done either on our website or at the door when you arrive for your game.
What if guests arrive late?
Late arrivals may still be admitted when scheduling allows. However, if any person or group arrives more than 20 minutes late for their game, they may be required to reschedule for another time or day at no additional charge. There are no refunds for missed or canceled games.
Are phones and cameras allowed?
Yes. Players are allowed to use their phones, cameras, tablets, etc. take pictures, record video, and live stream during their game if they wish to do so. However, we do recommend that guests minimize their use of these devices if they wish to have a more thematic and engaging experience.
Who can play these games?
Each game is accepts groups of 2 - 10 players. All ages are welcome, but the games are generally designed for those 10 and up. Unfortunately, guests will need to be able to traverse a flight of stairs to reach our headquarters. We are located inside a vintage building and there is no elevator available.
Are customer refunds available?
Guests who cancel or miss their scheduled game time will not be eligible for a refund. However, if the Hall Of Shadows needs to cancel your game due to technical issues or some other unforeseen circumstance, the reservation will either be refunded in full or rescheduled at no additional charge.
