Frequently Asked Questions
Is this a ghost tour?
Not really. While guests will hear some of Redland’s actual ghost stories, most of these stories take place in other parts of the city. The tour will also be stopping frequently to allow guests to hunt for clues and solve puzzles related to these local ghost stories.
Who can take this tour?
Each tour is available for groups of 2 - 10 guests and all ages are welcome. While the tour itself is ADA compliant, guests will need to traverse a flight of stairs to reach our headquarters. Those unable to handle stairs can still be involved at a discounted rate.
Are the tours private?
Yes. Our tours are always private and no one will be joining your group apart from your tour guide. Please remember that each tour must have anywhere from 2 - 8 guests and we only run one tour at a time, so please plan accordingly.
How “real” is this experience?
All of the ghost stories shared on the tour are consistent with local legends that have been shared for decades. Additional theatrical and puzzle elements have been added that refer back to these stories to provide a more immersive and enjoyable experience.
Are the games family friendly?
Yes, our tour can be enjoyed by the entire family. While the tour does have a paranormal theme, there are no jump scares or gorey elements. However, if you are uncomfortable with ghost stories or paranormal theming, then this might not be the tour for you.
Must tours be booked in advance?
Yes. All tours must be booked at least 15 minutes in advance via the booking page of our website . There will likely be no staff present in the office while tours are in progress and, therefore, walk-in guests generally cannot be accommodated.
How are tours paid for?
A $40 deposit covering the cost of one guest will be required when the reservation is made online. Additional players will pay at the door when they arrive for their tour. These players can pay individually or in a single payment using any of our accepted payment options.
What payment types are accepted?
Reservations made on our website can be paid via PayPal, credit, or debit card. Payments made in person at our location can be made using all the methods listed above plus cash, Apple Pay, Google Pay, or Zelle. No checks will be accepted.
Can a reservation be changed?
Yes. Reservations can be canceled or changed on our website. There is no charge to reschedule your tour, but there will be no refund if you cancel. Changing the size of your group can be done either on the website or at the door when you arrive for your tour.
Are customer refunds available?
Guests who cancel or miss their scheduled tour time will not be eligible for a refund. However, if the Hall Of Shadows chooses to cancel a tour due to weather or some other unforeseen circumstance, the reservation will either be refunded in full or rescheduled at no charge.
What if guests arrive late?
Late arrivals may still be admitted when scheduling allows. However, if any person or group arrives more than 10 minutes late their tour, they may need to reschedule for another time or day at no additional charge. There are no refunds for missed tours.
Are phones and cameras allowed?
Yes. Players are allowed to use their phones, take pictures, record video, and live stream during their tour if they wish to do so. However we do recommend that guests minimize their use if they wish to have a more immersive and engaging experience.