Frequently Asked Questions

How are the current health concerns being addressed?

In an effort to maintain a safe and healthy environment, the Hall Of Shadows had added extra cleaning procedures and restricted our scheduling so that only one team is at our location at a time. For a more detailed explanation, please click HERE.

What exactly is an Escape Room?

An Escape Room is a themed, live-action gaming experience where a group of players must solve a series of clues and puzzles in order to escape from the room or achieve some other established goal within a predetermined time frame, usually 60 minutes.

How much does it cost?

Single games are $30 per player for up to 6 players. Groups of 7-10 players can play for a flat $200. For back-to-back games, it is $50 per player for up to 6 players and a flat $350 for groups of 7-10 players. There is a 20% military and birthday discount available and both discounts apply to everyone in your reservation.

Are reservations required?

We strongly recommend that you reserve a game on our site prior to arrival or at least call in advance to check for availability. While we will accommodate  walk-ins when possible, we may not have anyone available at the front door or any time slots available for an unscheduled group, so an online reservation is by far your best option.

How often do the games run?

Games can be booked 6 days a week (closed Thursdays) and run every 2 hours at 3 pm, 5 pm, 7 pm, 9 pm, and 11 pm. However, Thursday games and other off-schedule game times can be booked as well with advance notice. Contact us for more information,

Must games be paid for in advance?

All reservations must be paid for online at the time they are made. However, if you desire to split the bill among players or are unsure of the number of players you will have, we suggest reserving and paying for at least 1 player for the game you want and then paying individually for additional players when you arrive via cash, credit, Venmo, or the Cash app. At least 1 player must be reserved and paid for online to secure your game time. All games are private, so the remaining slots are guaranteed to remain open for you to use.

How long do the games last?

Each game runs up to one hour. However when the pre-game presentation and post-game wrap up are factored in, the entire experience can run up to an hour and twenty minutes.

Are the games scary?

Not really. Some are not scary in any way. Others, such as our paranormal-themed games, may be somewhat creepy and include props that move or make noise unexpectedly, but none include live actors or major scares.

Are the game rooms air conditioned?

Yes. Each game room has its own dedicated cooling system.

Are players really locked inside the room?

No. Our games generally revolve around reaching goals rather than actually escaping the room. While players are instructed stay inside the room during each game, the doors are never locked and players are free to exit should the need arise.

How many people can play at once?

Our games can accommodate up to 10 people in each room with the added option of booking both games at once for a total of 20 people. For groups larger than 20 players, contact us for custom multi-game packages.

Will each group of players have the game room to themselves?

Yes, always!

Is it possible to watch games in progress without playing?

Yes. If there are members of any group who would prefer not to play, they are welcome to sit in the lobby and watch the game in progress on our lobby TVs free of charge. Snacks and drinks will be available for purchase.

Can the games be played with just a single player?

Single players are allowed, however each game will be significantly more challenging for just one person to complete. There are a small number of puzzles that require two people to solve. In these instances, a staff member will enter the game to assist the player with those specific puzzles.

Is there an age restriction?

No, but we recommend that all players be at least 8 years old. Our games include small props and breakable items that may not be safe for small children. At least one adult must be present for each game, but that adult may wait in the lobby and watch the game on a monitor free of charge if they would rather not play.

Are the game times listed on the schedule the only ones available?

No. We do offer custom early morning or late-night bookings (subject to availability). Contact us today for more information on customized scheduling.

What if players arrive late?

Late players will be accommodated when possible. However, if a late arrival is likely to impact other players or scheduled games, then the group running late may lose their scheduled time slot. If that occurs, that group will be allowed to re-schedule at no additional charge. There will be no refunds for missing a game. We strongly recommend all players try to arrive 10-15 minutes early.

What should players bring?

No special equipment or tools are required to play. Anything a player may need will be provided within the game. However, we do advise players who wear glasses (reading or otherwise) to bring them.

Is photography or video recording allowed?

No photography or video recording is allowed during a game. However, players are allowed to take pictures and shoot video once their game is complete. Players also have the option of having their picture taken for our official social media postings on sites such as Instagram, Facebook, and Twitter.

Are cell phones allowed?

No. Cell phones may not be used in any way during a game, whether its to make a call, send a text, take pictures, look up information, or use it as a flashlight. While you are allowed to keep your phone with you (and preferably silenced), we do offer free lockers in the lobby that include universal cell phone chargers. We strongly encourage all players to store all phones in one of these lockers during their game.

Are the games wheelchair accessible?

Yes. Our games have been designed to accommodate wheelchairs in all but a few select spaces. However, there may be certain tasks, such as reaching a high shelf or crawling under a desk, that may prove difficult for some players. If no one on a team is comfortable with carrying out a specific task, players may ask for a staff member to enter the game and assist them.

Can non-English speaking players effectively play the games?

Each team will need to have at least one player fluent in English in order to properly play the games. A number of the clues and puzzles include audio or text information, all of which is presented in English.

Is there any kind or prize or reward for winning?

Just the thrill of victory, and possibly a place on our Escape Room leader board!